This page states the terms and conditions under which you use the www.moorsbeer.com website.
Any use of this website means that you agree to them. If you do not agree with these terms and conditions then you are not authorized to use this website.
moorsbeer.com can be contacted via our ‘Contact Us’ form.
PAYMENT FOR GOODS AND DELIVERY CHARGES
moorsbeer.com can only supply goods that are ordered online via the website. All payments including all shipping and handling fees must be made by either credit or debit card. moorsbeer.com will not accept any other form of payment.* All transactions are completed on a secure server.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in our privacy statement.
Delivery times are dependent on the level of service you select at the checkout. These times are in no way a guarantee and are based on approximations.
Prices are as stated on the website and are subject to change at any time without notice.
AVAILABILITY OF THE WEBSITE AND GOODS
moorsbeer.com will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.
INTELLECTUAL PROPERTY RIGHTS
The rights in the designs and content of this website are owned by Moor’s Brewing Company, LLC. Copyright and other intellectual property rights protect them. You may not copy, reproduce, modify, distribute display post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.
moorsbeer.com CANCELLATION RIGHTS
moorsbeer.com reserves the right to cancel orders at any stage of the ordering and warehousing process. Moor’s Brewing Company’s contract with customers is not initiated until the goods have been dispatched. moorsbeer.com brand and stock contracts supersede customer contracts in regards to stock pricing and availability.
RETURNS AND EXCHANGE
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
All Items must be in original, resalable condition.
We do not pay for return postage on items that are simply unsuitable or do not fit. Returns postage must be covered by the customer. For exchange returns we will send any size exchanges to you free of charge regardless of destination. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
REFUSAL OF GOODS
We understand that if you change your mind during delivery sometimes it is easier to refuse a package on delivery rather than accept and return however by refusing the delivery you are automatically and accept liability for the package’s return which may take up to 21 working days in transit.
Please note if the package is lost or damaged on return to Moor’s Brewing Company then we are not accountable for any charges this may cause. Loss of a refused package will result in no refund being processed. Refusal of the package on delivery does not extend to refusal of customs charges- any packages returned to us as refused at customs are not liable for a full refund. Refused at customs orders will be refunded minus shipping costs and may incur admin fees.
If the item you received is faulty, please contact customer support quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across a few photographs of the fault.
The photographs will be sent across to our representatives to determine the course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
If the item is reported faulty and we have reached an agreement on any compensative measures in the form of a partial refund or discount then please note that the item will not be valid for any further refunds or exchanges if chosen to keep and continue to wear the item that has already been noted as faulty. Failure to cooperate will deem Moor’s Brewing Company non-liable to any instance of refund.
On returning a faulty or incorrect item you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.
Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or postal office receipt. If your original order was paid by card then we will also need a valid Paypal address to pay the additional return shipping funds into – you will be contacted for this upon the packages return.
You can cancel or amend your order within the initial stages of the order being processed.
Orders can only be cancelled or amended if the order status within the shipping system is “in process.” Once your order has been “picked” unfortunately we cannot process any cancellations or amendments from this stage as the shipment of your order has been arranged and is now un-editable.
Please contact our Customer Service Representatives to arrange for any cancellations or amendments to be made before your order has moved from the initial order phase.
We always try to facilitate cancellations; however, if a cancellation request is made outside our Customer Services hours, we cannot guarantee that it will be granted as requests are dealt with in numeric order within our Customer Services hours and your order may have moved through our shipping process by this point.
Please note: We cannot facilitate cancellations of any clearance or sale orders once the order is placed.
The outer Moor’s Brewing Company and inner brand packaging of all products sold through moorsbeer.com is for protection during transportation and is not replaceable if damaged. If you accept a delivery with damaged or broken packaging you will not be eligible for a refund.
All the information you provide to moorsbeer.com including your email address, delivery address and credit card details are strictly private and confidential. moorsbeer.com will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.
RIGHT TO ALTER TERMS AND CONDITIONS
The moorsbeer.com website is constantly changing and these terms and conditions may change from time to time. moorsbeer.com reserves the right to change the terms and conditions without notice.
NON RECEIPT OF GOODS
If you have not received your goods within 14 days of dispatch please contact us as a priority to initiate action. Any goods reported missing or not delivered out-with this time are not eligible for replacement or reimbursement.